Client Stories
Client Stories
Sutherland is a Process Transformation Company with 30,000+ employees in 20 countries around the world.
Off The Shelf Analytics has been providing advisory and analytics services since 2016. Sutherland wanted help to transition from a people driven BPO provider to a process transformation organisation driven by analytics. OTSA...
- Developed an analytics strategy and roadmap.
- Created an analytically led sales proposition for the retail vertical.
- Designed the analytics and shaped the UI for Sutherland’s real-time customer Engagement platform “Engage”. This included the specification and prototyping of a customer 360 view, a product recommendation engine and a Next Best Action model.
- Developed a unique proposition to help retailers convert more customers in store. This is made possible through the latest deep learning approaches including graph database technology and Convolutional Neural Networks.
“Off The Shelf Analytics has really helped us become more analytically driven. Adrian’s ability to make the complex simple, and focus on the practical and achievable while still moving towards our strategic goals has been essential to us getting where we are.” Howard Cohn – SVP Retail
FanLogic help sports clubs reward their fans with personalised offers from leading brands.
Off The Shelf Analytics has been providing advisory and analytics services since 2018. Fanlogic needed to build a fan insight and personalisation capability to deliver highly relevant content while remaining fully GDPR compliant. OTSA...
- Created a GDPR compliant Single Fan View, finding and integrating a diverse range of data sources.
- Created powerful insights on the fan bases of each club.
- Built an online reporting and selection platform to drive personalisation.
- Specified the infrastructure to create and deliver hyper personalised, multi-phase campaigns at massive scale.
“Hiring Off The Shelf Analytics allowed us to develop world class analytics in a fraction of the time it would have taken us otherwise. We were also able to focus more on the commercial side of the business, knowing the data and analytics were in safe hands. Adrian immediately got to grips with the short term practical needs, but was also quick to understand what we needed to build to deliver our longer term vision.” Chris Wightman - CEO
Intale is a provider of a tablet based POS and stock management system for convenience retailers.
Off The Shelf Analytics provided advisory and analytics services since 2017. Intale needed to establish an analytical capability to commercialise the transactional data they manage. OTSA...
- Created a roadmap of analytical products to sell to FMCG manufacturers and to add value to the retailer offering.
- Designed and created wire-frames for these products.
- Supported the proposal process to acquire the first FMCG clients.
- Managed the delivery of analytics for the first clients, including sourcing additional contract analytical support.
- Advised on suitable low cost, open source based technology infrastructure to support future scale.
- Helped recruit, onboarded and advised their nascent in house data science team.
“OTSA helped us quickly establish an analytics capability we would have struggled to build by ourselves. This will be central to our future growth. Adrian’s ability to work at both a practical hands on level and a strategic level was exactly what we needed.” Simon Massey – Chief Commercial Officer
RM is a leading provider of solutions and services for the educational sector.
Off The Shelf Analytics has been providing advisory and analytics services since 2017. RM wanted help to uncover the potential value that exists within their data, and how to release that potential. OTSA...
- Ran workshops to find what data could be made available, and identify opportunities to use that data to enhance marketing, add value to existing products and to create new products and services.
- Defined a program of analytics for the RM Results division, then delivered a pilot using machine learning to determine what makes a good examiner, how to improve examiner performance and how to recruit better examiners in future.
- Created a market segmentation for the RM Education division, and showed them how to use it to understand their customers better and use this knowledge to target against their real needs.
- Managed the delivery of analytics for the first clients, including sourcing additional contract analytical support.
“OTSA’s work will significantly improve the effectiveness of our marketing and customer development.
As well as having deep expertise, Adrian took time to understand our needs, was responsive and helpful, and importantly helped us to shape the right usable solution when so many segmentation models can become over-complex.” John Garnett – Interim Marketing Strategy Lead
ciVALUE provides Customer Centric AI & Monetisation Solutions for FMCG Retail.
Off The Shelf Analytics provided advisory and analytics services since 2018. ciVALUE wanted help to develop and deliver more powerful analytics and make insights simpler, more relevant and better executable for their users. OTSA...
- Identified target users, their capabilities and their information needs and challenges.
- Created workflows to show how users could use the product to tackle these challenges.
- Identified capability gaps and prioritised opportunities to enhance existing products and create new ones.
- Designed new analytical products and briefed ciVALUE technical teams to develop them.
“Off The Shelf Analytics has proven to be a valued and responsive resource in respect to our insights offering. Adrian's skill set is a rare combination of strategic and pragmatic thinking, based on years of applying advanced analytics to real business cases. His ability to structure business questions into practical models has helped make our insight reports much more engaging and useful for our end users - marketers, merchandisers and analysts. His flexibility and well-reasoned outputs have made it easier for our product and development team to implement his suggestions.”
Beni Basel – CEO
unifi.id provides IoT solutions that help businesses identify customers and employees via proximity technologies.
Off The Shelf Analytics has worked with unifi.id since 2018. Unifi.id asked OTSA to summarise and visualise their large volumes of data. OTSA...
- Designed metrics and visualisations to track employee movements and identify bottlenecks and risk factors for building evacuations in case of emergencies.
- Built reports, including engaging animations using Tableau’s motion chart capability.
- The outputs significantly enhanced unifi.id’s product offering.
“OTSA transformed the analytical capability of our product. Our clients loved the visualisations they created, but more important than looking great, they help our clients learn lessons from the patterns in the data that could ultimately save lives.” Paul Sheedy – CEO
